Support

Our top 3 tips when charging

  1. Read the instructions on the charger as we have made them with help from YOU – our customers
  2. Don’t be afraid to call your service provider’s customer service if you need help
  3. Stop charging at around 80 % if you can, as it will save you money and help us reduce charging queues (we’re working very hard on this at our end too).  

Contact
You can use or chargers through multiple service providers like Fortum Charge & Drive, Plugsurfing, Easypark, or Shell Recharge. If you need help to charge using their services, for example help to register or order an rfid tag, how to start charging with a service provider app, or you have questions related to an invoice or payments from any of our service providers, you must contact them directly. See contact information to service providers here.

If you have charged via text message or drop in QR code, or you have discovered a technical error on a charger, please give Recharge a call! 

Norway: +47 69 14 14 10
Sweden: +46 020-46 00 20
Finland: +358 20 33 4455 (0,084 euro per min)

You can also reach us by e-mail:

Norway: kundeservice@rechargeinfra.com
Sweden: kundservice@rechargeinfra.com
Finland: asiakaspalvelu@rechargeinfra.com